help & Advice

This is our help library

It’s here to explain what happens next, what direct cremation means, and what families often do after.

You don’t need to read everything. Start with the one page that matches your situation. These guides are short, practical, and written to reduce stress. If you get stuck, call us anytime and we’ll help you work out the next step.

If you’d rather talk to a person, call us anytime. Phones are answered 24/7. Arrange online Call 0800 825 832

Start here 

If you only read one thing, make it this. These two guides cover the most common “what now?” questions, without overwhelming you. They’re designed for at-need families who want practical and clear next steps.

What happens next after arranging a cremation online

A simple timeline and what to expect

Read More

What to do when someone dies in New Zealand

Step-by-step guidance on what to do

Read More

Browse by topic

Choose a topic to see short articles grouped in one place. This keeps things tidy, and makes it easier to find what you need without falling down a rabbit hole. Each topic page includes related links and a simple next step if you’re ready.

Read Article

Need to start now?

If you’re ready to start, you can arrange online now and we’ll confirm the details with you. If you’d rather talk first, call us anytime. Phones are answered 24/7. You don’t have to rush, but you also don’t have to figure it out on your own.

Arrange online Call 0800 825 832